We are currently seeking a Product Marketing & Customer Success Coordinator to join a dynamic team dedicated to enhancing customer engagement, supporting product launches, and building a strong user community in a collaborative environment. As a Product Marketing & Customer Success Coordinator, you will play a pivotal role in fostering effective communication, driving customer satisfaction, and supporting the growth of our services. You will collaborate with cross-functional teams to implement strategies that ensure customers are well-informed, excited, and continuously satisfied.
Key Responsibilities:
- Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services.
- Build and maintain active user communities, gathering ongoing feedback to improve customer satisfaction.
- Coordinate communication strategies for new features and product releases.
- Develop clear, consistent, and compelling product messaging, positioning, and value propositions.
- Support user interviews, focus groups, surveys, and qualitative/quantitative research to understand customer needs and identify growth opportunities.
- Ensure customers and internal stakeholders are well-informed and prepared for upcoming product updates and feature rollouts.
- Support go-to-market (GTM) strategies for feature launches, working with cross-functional teams to ensure smooth releases and market readiness.
- Coordinate the creation and distribution of release notes, product announcements, newsletters, and customer communications.
- Organize and facilitate regular customer engagement sessions to drive adoption and loyalty.
- Plan and conduct training and onboarding sessions for customers regarding new product features and major updates.
- Regularly track changes in the product roadmap and ensure documentation is accurate and up-to-date.
Required Qualifications:
- Excellent written and verbal communication skills in English.
- Strong understanding of how to design and implement strategic product/service marketing campaigns and go-to-market plans.
- Experience with customer product enablement initiatives.
- Ability to collaborate effectively across departments and manage multiple initiatives simultaneously.
- Familiarity with market research techniques and tools.
- Experience with community management and customer feedback management.
- Strong attention to detail and ability to work independently to produce high-quality work.
- High degree of customer empathy.
Requirements:
- EU Citizenship required.
- Fluency in English (written and spoken) is essential. Additional proficiency in other European languages is a plus.
How to Apply:
If you meet the qualifications and are excited about this opportunity, we would love to hear from you! Apply now and become a key part of our team, driving customer success and product marketing.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
