We are looking for a skilled Process Service Management Expert to join our team and contribute to the optimization and management of service delivery processes.
Key Responsibilities
- Lead the development and adoption of operational best practices for service management processes.
- Contribute to defining process strategies and ensure alignment across all services and processes.
- Ensure processes are fit for purpose, standardized, and effectively implemented.
- Manage centralized and integrated toolset solutions for service delivery.
- Define roles and responsibilities for process owners and controllers.
- Develop, track, and maintain key performance indicators (KPIs) for the processes.
- Maintain and update process documentation within the knowledge management system.
- Organize regular process reviews to identify opportunities for improvement.
Required Knowledge and Skills
- Strong understanding of IT service management standards (e.g., ITIL, IT4IT).
- Proven experience in implementing processes in complex, multi-site environments.
- Proficiency in planning methodologies and data analysis.
- Advanced skills in forecasting and scheduling.
- Excellent communication and presentation abilities.
Mandatory Certifications
- ITIL4 Managing Professional certification.
- ITILv3 Intermediate/Expert/MACL certification.
Other Preferred Certifications:
- IT4IT certification.
- UML, BPMN 2.0 (Business Process Modeling).
- OMG Certified Expert in BPM (OCEB).
How to Apply:
Submit your CV in Europass format only today and take the first step toward a rewarding career in IT process management consulting.
We look forward to receiving your application!
Les opportunités sont nombreuses. Du développement d’applications nues à l’informatique Gestion des infrastructures, y compris la conception, l’architecture et les exigences analyse.
Bien qu’ouvert aux technologies utilisées par nos clients, ABAKUS IT-SOLUTIONS cherche à principalement mais pas seulement des consultants maîtrisant : Serveurs Windows et Linux, réseaux, développements (JAVA, SAP, .NET,...) ainsi que des experts hautement spécialisés par exemple en cybersécurité ou en Content Management System (CMS) (SharePoint, Drupal, WebLogic...).
Dans en termes de compétences non techniques, ABAKUS IT-SOLUTIONS recrute des personnes dynamiques, ouvertes au monde, intéressé par l’innovation et ayant un sens aigu du client relation.
Un Une bonne maîtrise de l’anglais est indispensable, la capacité de parler français, allemand ou néerlandais est un atout.
Même Bien que la plupart de nos postes nécessitent au moins 3 ans d’expérience, certains sont ouverts aux nouveaux arrivants.
