Are you a ServiceNow expert passionate about designing scalable, automated, and ITIL-compliant solutions? Do you thrive in a dynamic environment where your work has a real impact on IT operations and service delivery? If so, this opportunity is for YOU!
Your Mission :
✅ Architect ITSM Solutions: Design, implement, and optimize Incident, Problem, Request, Change, and Configuration Management (CMDB) workflows.
✅ Enhance ServiceNow Capabilities: Leverage Flow Designer, Workflow Editor, and Orchestration to streamline processes.
✅ Ensure Compliance & Best Practices: Apply ITIL frameworks and enforce CMDB governance policies for data accuracy and process automation.
✅ Drive Automation & Cost Optimization: Identify innovative solutions to reduce manual efforts and maximize operational value within budget constraints.
✅ Lead & Mentor: Act as a ServiceNow SME, guiding internal teams and providing technical leadership for complex ITSM implementations.
What You Bring
✔️ 5+ years of experience in ServiceNow architecture & ITSM solutions.
✔️ Hands-on expertise in Incident, Problem, Request, Change, and CMDB management.
✔️ Strong ITIL knowledge (certification is a plus!).
✔️ Proficiency in ServiceNow scripting (JavaScript, Glide API), REST/SOAP integrations.
✔️ Experience in large-scale IT operations (public sector or enterprise IT preferred).
✔️ Ability to translate business needs into innovative ServiceNow solutions.
Requirements (Must-Have)
📌 EU Citizenship – This role requires candidates to hold EU citizenship.
📌 Fluency in English (written & spoken) – Essential for collaboration and documentation.
📌 Proficiency in another European language is a plus
Bonus Skills
🎯 ServiceNow Certifications (CSA, CIS – ITSM, CMDB, Change Management).
🎯 Agile experience (SAFe, Scrum).
🎯 Familiarity with AWS, Azure, GCP and their ServiceNow integrations.
🎯 Knowledge of DevSecOps & CI/CD automation.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
