We are on the lookout for a dynamic Product Manager to spearhead a team of Service Owners. This pivotal role blends the best of product management and service delivery, ensuring our services not only meet operational demands but also align with our strategic vision for the future.
Key Responsibilities:
- Service Lifecycle Management: Oversee the end-to-end lifecycle of services, ensuring alignment with customer needs and business objectives.
- Roadmap and Vision: Develop and communicate a clear service roadmap that aligns with long-term organizational goals.
- Service Definition and Features: Define service offerings, features, and SLAs with Service Owners.
- Cross-Functional Collaboration: Work with architects, engineers, DevOps, and operations teams to ensure seamless service delivery.
- Stakeholder Management: Act as the primary interface between Service Owners, senior management, and external stakeholders.
- Customer Feedback and Iteration: Gather feedback to continuously improve service quality and performance.
- Data-Driven Decision Making: Use data and KPIs to guide prioritization decisions.
- Compliance and Risk Management: Ensure services comply with security, legal, and regulatory requirements.
Required Skills & Experience:
- 5+ years in product management, focusing on service delivery.
- Strong leadership and customer-focused orientation.
- Knowledge of cloud technologies (AWS, Azure, GCP) and DevSecOps principles.
- Experience with SAFe (Scaled Agile Framework) and managing SLAs.
- Excellent communication and organizational skills.
- Experience with budgeting and financial oversight for service-related projects.
Preferred Qualifications:
- SAFe certification.
- Familiarity with ITIL service management practices.
- Proven stakeholder management in complex environments.
- Data-driven mindset with experience in analytics.
- Technical knowledge across IT infrastructure domains.
Join ABAKUS IT SOLUTIONS and lead a team dedicated to delivering exceptional IT services. Apply now to be part of our innovative and collaborative environment!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
