We are seeking a Senior IT Support Specialist (Level 2) to resolve complex IT issues and support the deployment of advanced technologies.
Key Responsibilities
- Provide advanced second-level IT technical support for escalated IT-related tickets.
- Troubleshoot complex technical issues and restore failed IT services swiftly.
- Configure and test new software packages, device drivers, and IT equipment (e.g., desktops, laptops, peripherals, printers, smartphones, tablets, videoconferencing devices, IP phones, etc.).
- Ensure compatibility of new hardware/software with the existing IT environment using Microsoft Endpoint Configuration Manager (MECM).
- Develop and maintain technical documentation (test procedures, installation guides) and user tutorials in English and French.
- Participate in software evaluations, including benchmarking and market analysis.
- Maintain and develop PC standard configuration disk images.
Technical Expertise and Requirements
- 5+ years of experience with ServiceNow platform.
- Advanced knowledge of SCCM (System Center Configuration Manager) with expertise in:
- User and computer management.
- Application and package integration and deployment.
- Deployment monitoring.
- OS and driver integration, including task sequences for OS deployment.
- SCCM Client management.
- Proficiency in scripting: Advanced PowerShell and Shell (DOS) scripting skills.
- Strong understanding of Windows Installer (MSI) processes.
- Expertise in ITIL best practices.
- Knowledge of Microsoft PXE server and Microsoft Endpoint Configuration Manager (MECM).
- Experience in functional IT systems use and IT architecture with a strong grasp of core technologies.
Preferred Skills and Qualifications
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Effective communication skills in both French (native) and English.
- Ability to work independently and in cross-functional teams.
Why join us?
- Diverse and dynamic environment: Work in a multicultural team and gain exposure to a wide range of IT services.
- Career opportunities: Opportunities for growth and skill development.
- Impactful work: Be part of a team that ensures smooth operations for our clients by providing essential IT support solutions.
If you're ready to take the next step in your IT career and join a growing team, apply now and help us deliver top-tier IT support solutions!
Les opportunités sont nombreuses. Du développement d’applications nues à l’informatique Gestion des infrastructures, y compris la conception, l’architecture et les exigences analyse.
Bien qu’ouvert aux technologies utilisées par nos clients, ABAKUS IT-SOLUTIONS cherche à principalement mais pas seulement des consultants maîtrisant : Serveurs Windows et Linux, réseaux, développements (JAVA, SAP, .NET,...) ainsi que des experts hautement spécialisés par exemple en cybersécurité ou en Content Management System (CMS) (SharePoint, Drupal, WebLogic...).
Dans en termes de compétences non techniques, ABAKUS IT-SOLUTIONS recrute des personnes dynamiques, ouvertes au monde, intéressé par l’innovation et ayant un sens aigu du client relation.
Un Une bonne maîtrise de l’anglais est indispensable, la capacité de parler français, allemand ou néerlandais est un atout.
Même Bien que la plupart de nos postes nécessitent au moins 3 ans d’expérience, certains sont ouverts aux nouveaux arrivants.
