We are seeking a Senior IT Support Specialist (Level 2) to resolve complex IT issues and support the deployment of advanced technologies.
Key Responsibilities
- Provide advanced second-level IT technical support for escalated IT-related tickets.
- Troubleshoot complex technical issues and restore failed IT services swiftly.
- Configure and test new software packages, device drivers, and IT equipment (e.g., desktops, laptops, peripherals, printers, smartphones, tablets, videoconferencing devices, IP phones, etc.).
- Ensure compatibility of new hardware/software with the existing IT environment using Microsoft Endpoint Configuration Manager (MECM).
- Develop and maintain technical documentation (test procedures, installation guides) and user tutorials in English and French.
- Participate in software evaluations, including benchmarking and market analysis.
- Maintain and develop PC standard configuration disk images.
Technical Expertise and Requirements
- 5+ years of experience with ServiceNow platform.
- Advanced knowledge of SCCM (System Center Configuration Manager) with expertise in:
- User and computer management.
- Application and package integration and deployment.
- Deployment monitoring.
- OS and driver integration, including task sequences for OS deployment.
- SCCM Client management.
- Proficiency in scripting: Advanced PowerShell and Shell (DOS) scripting skills.
- Strong understanding of Windows Installer (MSI) processes.
- Expertise in ITIL best practices.
- Knowledge of Microsoft PXE server and Microsoft Endpoint Configuration Manager (MECM).
- Experience in functional IT systems use and IT architecture with a strong grasp of core technologies.
Preferred Skills and Qualifications
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Effective communication skills in both French (native) and English.
- Ability to work independently and in cross-functional teams.
Why join us?
- Diverse and dynamic environment: Work in a multicultural team and gain exposure to a wide range of IT services.
- Career opportunities: Opportunities for growth and skill development.
- Impactful work: Be part of a team that ensures smooth operations for our clients by providing essential IT support solutions.
If you're ready to take the next step in your IT career and join a growing team, apply now and help us deliver top-tier IT support solutions!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
