Full time,
Level 1 Support Technician (Bilingual French/Dutch)
Are you passionate about technology and service? We're looking for a Level 1 Support Technician to strengthen our support team and help our customers use our solutions.
This position requires a perfect command of French and Dutch, or at least an excellent level in one of the languages with proficiency in the other.
Join our dynamic team and contribute to customer service excellence!
Main Responsibilities:
- Assist our clients by phone, email, or chat, answering their questions and resolving their first-level technical issues.
- Diagnose incidents and offer appropriate solutions, ensuring regular follow-up until resolution.
- Document requests and solutions in our incident management system.
- Collaborate with advanced support teams and technical teams to escalate more complex incidents.
Desired Profile:
- You hold a degree in IT or have equivalent experience in technical support.
- Strong communication skills, listening ability, and a pedagogical approach.
- Bilingual in French/Dutch or excellent command of one language and good proficiency in the other.
- Good command of IT tools and an interest in new technologies.
- Motivated by customer satisfaction with a strong sense of problem-solving.
Why Join Us?
- Opportunities for professional development and growth.
- Continuous training to refine your skills.
If you're ready to take on this challenge and become part of a team dedicated to customer service, send us your CV and join us on this adventure!
We look forward to meeting you!
Apply
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